Frequently Asked Questions

Everything you need to know about your Melissa shopping experience.

What makes Melissa shoes unique?

All Melissa shoes are crafted from Melflex®, a 100% recyclable, flexible, and durable PVC material. Plus, they feature our signature bubblegum scent that lasts for years.

Are Melissa shoes vegan and sustainable?

Yes, we are proud to be 100% vegan and cruelty-free. Our production process is eco-friendly, and all our shoes are registered with the Vegan Society.

How do I find the right size?

Melissa shoes generally run true to size. Since our Melflex® material does not stretch significantly over time, we recommend checking our size guide for specific measurements if you are between sizes.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

How should I clean my Melissa shoes?

Cleaning is simple! Just use a damp cloth with mild soap and water. Avoid using harsh chemicals or placing them in a washing machine to preserve the finish and scent.

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and rates vary depending on the destination country and are calculated at checkout.